Quoox does not offer its products and services to everybody. We provide services to an exclusive group of wellness facilities (our “client partners”) to help them achieve operational superiority and provide ongoing support to their profitable, scalable, expertly operated, premium well-being businesses.
Success can only come from both parties working diligently, professionally, and conscientiously towards the same agreed goals. As such, our “mutual pledge” is a cornerstone of our service delivery.
We, the undersigned, pledge that:
1. All communications shall be conducted professionally, respectfully, and courteously via agreed-upon channels. Egos and emotions shall be controlled in accordance with any professional relationship.
2. Calls and meetings shall be attended as scheduled, with all parties organized and prepared to ensure value is achieved from the session and in an environment that manages unnecessary interruptions.
3. It is accepted that unforeseen events occur, but barring exceptional circumstances, calls/meetings shall not be cancelled or rescheduled any less than 1 working day in advance.
4. Discussions and action points shall be documented and shared securely and professionally.
5. Both parties shall seek to operate and deliver against a pre-agreed strategic framework. Work shall be delivered according to the documented plan except for genuinely urgent matters.
6. Any issues or problems shall be raised proactively when they occur, with adequate information provided to facilitate a swift and efficient resolution.
7. Business shall be conducted ethically and morally, ultimately delivering the highest service and product to the end consumer. Bait-and-switch and other questionable tactics previously used by the fitness industry will be shunned in place for a methodology and mindset built upon integrity.